So what's the taxi meter for?

One thing I appreciate about taxi drivers in Baguio City is that they are honest and they do not take advantage of their passengers. Well, at least, most of them are.

I just came from NCR to attend a seminar at the AFP Theater.  My students and I travelled at 2:00 in the morning last February 8 so that we would have enough time to go to places we wanted to visit and would have enough time to rest before the said seminar.  We arrived at the Cubao terminal of Victory Liner at around 8:00AM.  The other group went straight to Camp Aguinaldo where they will staying until Sunday.  The group I was with decided to eat breakfast in a nearby fastfood before going to our destination, Broadway Court Apartelle. After that breakfast, we hailed a cab along EDSA and asked the driver to bring us to New Manila where Broadway Court Apartelle is located.  He agreed but said we had to add Php50 to our fare.  Since we were all tired and we just wanted to take a shower and take a nap, we agreed to pay that extra Php50. In the afternoon, we decided to go to Solaire. So, we took a cab and travelled from Quezon City to Paranaque City.  Luckily, the cab driver did not ask us to pay extra. Same was true when we took a cab from Solaire to SM Mall of Asia. But, on our way back to New Manila, the driver of the taxi we took asked for yet an additional pay.

After the seminar, we decided to take a jeepney that would bring us to Araneta Center so we could have early dinner before going back to Baguio City.  And then again, we decided to ride a taxi that will bring us to Victory Liner's terminal in Cubao which is very near the area. After a few minutes, my Korean student noticed that the meter was not turned on and so he called the attention of the driver.  He just smirked, we were not given any answer as to why the meter was not turned on. He dropped us off in front of the terminal.  My Korean student paid Php100. We were not all sure if the meter would read Php100 if it were on.  The driver was about to call our attention. Well, I am sure he would have collected more than Php100 but we did not mind him anymore. When I turned to look at him again, he looked so furious and so was I.

Sadly, I was not able to take down the names of the cabs.  I texted the cellphone number printed on the door of two of the cabs that asked for extra pay but I did not get any reply from the operators.

I wonder how thesedrivers get to feed their family with money earned the wrong way...

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Exam Week

Exam week is almost over. After this, I will need much time to check, record, and compute midterm grades. I am looking forward to good results.

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(Bad) Customer Service

When I want or need something and I have the money to buy, expect me to visit the store where I intend to make the purchase the soonest possible time I can.  But no matter how much interest and capacity I have to buy a good or service, bad customer service will definitely drive me away.

One of worst experiences I have had is detailed here.

Have you experienced being offended by remarks like "We have bigger sizes" (when looking for clothes) or "There are cheaper models" (when looking for gadgets, etc.)?

Or, while looking at a bag that caught your attention, here comes the sales person telling you "Ma'am/Sir , Bag?"  As if you didn't know that it was a bag. Or, while at the area in the department store where the socks are displayed, here comes the sales person telling you "Ma'am/Sir, Socks?" and while you are busy looking at the white socks, he/she would say "We have other colors too!"

Have you been in a situation where the sales person ignored you even if you know so well that he/she already saw you and that you already have called his/her attention?

Or, was there a time when you were served something totally different from what you ordered and when you tell attendant that that was not your order (with the expectation that they will deliver you what you ordered) he/she just looks at you scratch his/her head and give you the I-am-sorry-just-take-this-because-I-cannot-do-anything-about-it smile.

I have experienced all these several times.

Sometimes I just walked out in disgust.  But if it happened at a time that I was not in good mood, I am sure that I have lashed out at the sales person/s.

I wonder where and how they got such training, if any; it's just so frustrating!

Business owners should know that whether their people treat their customers right or not will definitely have an effect on their sales.  Of course, if the quality of service is good, then you are assured of repeat purchase, more sales and a bigger market share.  But if service is sloppy, do not expect an increase in sales let alone a repeat purchase from present customers.

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Planners

                  

There's something about the photos above that always makes my interest pique, my heartbeat speed up ever so slightly, and expands something inside my body and soul. It's a pleasantly uncomfortable feeling. Weird huh?

There's something about a new planner - those pristine pages, waiting - just waiting - for me to fill them with adventure, drama, possibly the most epic adventure ever!

Many have asked why I still use planners when I already have gadgets to use. Well, I don't know exactly. It's just that I feel better using the conventional datebook or planner.  I use planners to remind me of appointments and other to-dos. I also use it as a scrapbook where I paste runner's bibs I use during runs and photos of important events. 

For the past few years, the Starbuck's Planner has constantly been on my list.  Friends, former students, colleagues, and acquaintances from other companies provide my other planners.  One thing for sure, they don't just collect dust... They contain memories.

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Bookworm

I can't remember exactly how many books I already have read. I started reading at a very young age. My parents encouraged me to read, read, and read. My uncles and aunties kept sending me books too.

I remember that back in grade school, I read Bobbsey Twins and one of my cousins influenced me to read Nancy Drew and Hardy Boys. I also had the chance to read Sweet Valley Twins and Sweet Valley Kids. Don't get me wrong, I have had a happy and normal childhood. I mean. I also played the usual games children play. :)

In high school, I enjoyed Sweet Valley High and Sweet Valley University (even when I was already in college). Likewise, I read Sweet Dreams just like many of my peers did.  I have read Shakespeare books; Iliad and Odyssey too. At first, because I had to. Later on, because I just wanted so.

When I was in college, I had more time to read and so I spent so much time reading paperback novels and a whole lot more of reading materials. 

Rowling, Steel, Grisham, King, Sparks, Brown, Crichton, Meyer, Tolkien, Sheldon, Covey, and many more! Chicken Soup books too!

I never stopped reading. I still read a lot now. In fact, I splurge on books! I have to be honest though... some of the books are free because they're given as gifts and some are downloaded from the internet.  Thanks to technology, I can now keep thousands of e-books in my iPad and in my Nook! These gadgets will save me a lot of bookshelf space!

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