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When I want or need something and I have the money to buy, expect me to visit the store where I intend to make the purchase the soonest possible time I can. But no matter how much interest and capacity I have to buy a good or service, bad customer service will definitely drive me away.
One of worst experiences I have had is detailed here.
Have you experienced being offended by remarks like "We have bigger sizes" (when looking for clothes) or "There are cheaper models" (when looking for gadgets, etc.)?
Or, while looking at a bag that caught your attention, here comes the sales person telling you "Ma'am/Sir , Bag?" As if you didn't know that it was a bag. Or, while at the area in the department store where the socks are displayed, here comes the sales person telling you "Ma'am/Sir, Socks?" and while you are busy looking at the white socks, he/she would say "We have other colors too!"
Have you been in a situation where the sales person ignored you even if you know so well that he/she already saw you and that you already have called his/her attention?
Or, was there a time when you were served something totally different from what you ordered and when you tell attendant that that was not your order (with the expectation that they will deliver you what you ordered) he/she just looks at you scratch his/her head and give you the I-am-sorry-just-take-this-because-I-cannot-do-anything-about-it smile.
I have experienced all these several times.
Sometimes I just walked out in disgust. But if it happened at a time that I was not in good mood, I am sure that I have lashed out at the sales person/s.
I wonder where and how they got such training, if any; it's just so frustrating!
Business owners should know that whether their people treat their customers right or not will definitely have an effect on their sales. Of course, if the quality of service is good, then you are assured of repeat purchase, more sales and a bigger market share. But if service is sloppy, do not expect an increase in sales let alone a repeat purchase from present customers.
One of worst experiences I have had is detailed here.
Have you experienced being offended by remarks like "We have bigger sizes" (when looking for clothes) or "There are cheaper models" (when looking for gadgets, etc.)?
Or, while looking at a bag that caught your attention, here comes the sales person telling you "Ma'am/Sir , Bag?" As if you didn't know that it was a bag. Or, while at the area in the department store where the socks are displayed, here comes the sales person telling you "Ma'am/Sir, Socks?" and while you are busy looking at the white socks, he/she would say "We have other colors too!"
Have you been in a situation where the sales person ignored you even if you know so well that he/she already saw you and that you already have called his/her attention?
Or, was there a time when you were served something totally different from what you ordered and when you tell attendant that that was not your order (with the expectation that they will deliver you what you ordered) he/she just looks at you scratch his/her head and give you the I-am-sorry-just-take-this-because-I-cannot-do-anything-about-it smile.
I have experienced all these several times.
Sometimes I just walked out in disgust. But if it happened at a time that I was not in good mood, I am sure that I have lashed out at the sales person/s.
I wonder where and how they got such training, if any; it's just so frustrating!
Business owners should know that whether their people treat their customers right or not will definitely have an effect on their sales. Of course, if the quality of service is good, then you are assured of repeat purchase, more sales and a bigger market share. But if service is sloppy, do not expect an increase in sales let alone a repeat purchase from present customers.
